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Services

What We Do

Today’s home buyers have moved from an attitude of expecting customer service to one of demanding customer satisfaction. While costs increase and competition gets tougher, ProHome® is your solution to SERVICE AFTER THE SALE!

ProHome® Colorado’s comprehensive Warranty Management System provides
all the following benefits:

  • Comprehensive liability protection with proven systems & documentation
  • Cost savings through increased operational efficiencies
  • Customer service solutions
  • Nationally accepted warranty books
  • Pre-Closing New Home Orientation Walk throughs by nationally trained & certified ProHome representatives
  • Explain and demonstrate homeowner maintenance items in the home
  • Field & document all homeowner phone calls
  • 24 hour emergency service
  • Schedule and perform 30 day & 11 month warranty term walk throughs
  • Schedule all subcontractors for the workdays
  • Second year warranty administration available
  • 4 year extended warranties available
Custom ReportsCall BacksWarranties

Information is Power

ProHome® Colorado’s custom software is designed to give the control back to the builder and reduce legal exposure. Specific reports can be delivered weekly, monthly, quarterly, or annually on CD-Rom as well as in print.

All of ProHome’s reports can be reviewed by accessing specific dates, homeowners, addresses, superintendents, phases, subdivisions, contractors, completed work, scheduled work, or incomplete work. Enjoy the luxury of reviewing the complete history of a home by accessing a single report. We even allow you to customize a report from our program that best suits your informational needs.

Just a few of the hundreds of comprehensive reports provided by ProHome include:

  • Subcontractor work completion
  • Homeowner satisfaction surveys
  • Statistical work performance reports
  • Homeowner walk through work requests
  • Summary of non-warranty work requests
  • Homeowner conversation documentation
  • Subcontractor scheduling confirmations
  • Delinquent subcontractor performance
  • Photo documentation
  • Emergency call reports

THE THIRD PARTY ADVANTAGE
ProHome® Colorado is staffed with professionals who understand the warranties. Dependent on your choice of various management styles, we’ll be clear with the homeowners about what is (and is not) covered.

WE ADMINISTER THE WARRANTY
We’ll guide the owner from the Preclosing orientation all the way through the expiration of the warranty term. We’ll coordinate with your subs / homeowners and meet with you weekly, setting you free to build homes and increase revenue.

WE DECREASE YOUR LEGAL EXPOSURE
Our standardized system, experience, documentation, and customized software systems assure you of having the information when you need it.

WE MINIMIZE YOUR HEADACHES – SAVING YOU TIME AND HASSLES
No longer will the homeowners call you when they think there’s a problem. We field the calls on any and all warranty claims, including explaining non-warranty claims. We even have a 24-hour emergency call line so you won’t be bothered after hours, on weekends, or holidays.

WE SAVE YOU MONEY
Our costs are far below national averages spent on warranty service. By maintaining a fair and reasonable warranty, we keep the cost of the warranty service to a minimum. That saves YOU money.

ProHome® Colorado‘s warranties are recognized by the NAHB. Warranty books we provide:

Books for Single Family construction (1 & 2 year books available)
Condominiums (1 & 2 year books available)
Commercial